Emergency Vet Hospital In Pasadena, MD!

Whether you call ahead or arrive at the door, our CSR team will begin your triage. We have patient-client information forms for you to complete either ahead of time or upon your arrival. Once those forms are completed and you are added to our database, a team member will collect a deposit of $256.00, which pays for the doctor's exam as well as the basic level of technician care for your pet.

Please note that if your pet is lateral or actively coding, we will take them immediately to the doctor on staff to begin life saving measures.

After the deposit is collected and all of you and your pet's information is up to date in our database we will either have you and your pet wait in your car or you will be placed in an exam room. A veterinary technician will come to you when available to take your pet's history, which is a series of questions designed to know what is wrong with your pet before the doctor sees them.

If your pet was taken directly to the doctor becuase of their citical status, this step will still happen.

When available, the doctor placed in charge of your case will perform a nose-to-tail exam and will ask follow-up questions about your pet based on the information given to them by the technician. Based on that exam, the doctor and technician will deliberate and create a treatment plan for your pet's needs along with a detailed estimate. Upon signature, we will begin diagnostics and treatments.

Please note that if your pet was taken immediately to the doctor because of their critical status, we have a truncated form with general price ranges for certain procedures, treatments, and diagnostics that allows us to get costs approved as quickly as possible.

Once costs are approved by you, our team will begin performing diagnostics and treatments and closely monitoring your pet. We allow clients to stay in the building with their pet, or to leave the pet hospitalized in our care. Regardless, we will either speak to you in person or call you on the phone with any updates on your pet's condition.

Our team will complete their diagnostics and treatments, depending on the outcomes of the tests run, the treatment plan may change and any changes will be discussed with you as soon as possible.  Further treatments will be performed if approved and medications will be prepared for you to take home.

Once all treatments are finished and medications packaged, the technician in charge of your appointment will give you written instructions, explain all at-home care, and go over final costs. Once you feel comfortable with everything discussed a CSR will come to you or call you to collect payment and schedule any follow ups if needed.